The performance of my computer is getting increasingly slow. I couldn’t
find some files and I have no clue where they have gone. Meanwhile, the
antivirus program which is previously installed on the PC keeps generating
alerts to warn that my computer has been infested by Backdoor.Generic11.ZNE but
it cannot solve it. Why Backdoor.Generic11.ZNE enters the computer there? I
really worry that I lose my important data due to this Trojan horse infection.
Can anybody tell me what to do to make computer back to normal?
Details of Backdoor.Generic11.ZNE
Backdoor.Generic11.ZNE is a newly created Trojan horse
responsible for helping cyber hackers intrude on your computer and violate your
privacy. It has been spread across the world through the Internet. Cyber
criminals implant this threat into some fishing websites, which appear very
similar to the real legitimate web pages. If you happen to visit such unsafe
websites, this Trojan horse can be downloaded into your computer unwittingly.
Furthermore, it is capable of get inside into your computer through tricking
system security guard.
As soon as it’s installed, Backdoor.Generic11.ZNE can start its
malicious task designated by cyber criminals. This Trojan horse can cause your
computer to restart or shut down all of a sudden, which may bring damage to the
hard drives. The computer Trojan horse also generates Blue Screen of Death error
messages which are one of the main reasons for undesirable data loss. As a
Trojan horse, it can quietly stay in the background of system and wait for
chances to attack system vulnerabilities. You may be unaware of invasion of this
Trojan horse, for your computer doesn’t show weird problems at the very
beginning of the infection. Hence, as time goes by, you will notice that the
compute running speed reduces gradually because Backdoor.Generic11.ZNE
unnoticeably drops potentially unwanted programs into the computer. Most of
those programs are potential threats. You may find that some personal files
disappear and some unknown files appear. The Trojan makes the computer more
vulnerable to other infections which can cause more serious damage. What’s worse
is that cyber criminals make use of the spyware added to the PC to monitor your
online activities and steal the account information. So, you can see that the
information stored on your computer can be captured easily by the unknown
people. The Trojan is a high risky threat. Therefore, it is necessary to remove
it as early as possible. The antivirus program can detect its existence, but
cannot fully kick it out of your computer. The locations and names of the
infectious files change frequently to avoid the antivirus program. In this case,
manual removal can be an effective way to deal with this problem.
To safely remove Backdoor.Generic11.ZNE from system, the following
instructions will be a good guide. If you are not certain about the manipulation
of manual method, please try automatic way to remove it.
Dangers of the Trojan Horse
1. The makers of the Trojan horse will be able to access your computer
remotely without your grant. 2. It may cause system crash and disable your
executable programs. 3. It downloads other malware like spyware, adware, and
worm to your computer. 4. It is able to spy on your Internet activities and
collect important information then send to third parties.
How to Manual Remove This Trojan?
Backdoor.Generic11.ZNE is one of the recent Trojan horse spinning up on
the network space. It has the ability to decrease system performance seriously
and result in a computer infection flood on the computer. Moreover, this Trojan
horse could open a backdoor through which the remote hackers can visit your
computer with ease and steal your personal information. You may consider
eliminate it as soon as possible. You can follow the step-by-step guide below to
manually remove it right now.
Step 1 Enter Safe Mode Window7/Vista
1. As your computer is booting up, in the very beginning and before Windows launches, press "F8" key continuously.
2.Use down arrow key on the keyboard highlight the "Safe Mode" option, and hit Enter key to continue.
Windows 8
1. Press "Shift+F8" during the boot process to enter the recovery options.
2. If you are already log in the operating system, move the cursor to the top right corner to access the Charms bar then select the Settings >Power
3. Hold down the "Shift" key on the keyboard, select "Restart".
4. Troubleshoot> Advanced Options> Startup Settings> Restart
5. In the showing menu you can choose to enter pure safe mode or with other conditions by pressing the corresponding number key.
Step 2 Uninstall Malicious Programs from Control Panel
Windows 7/Vista
1. Open "Control Panel" from the "Start" button.
2. Move to "Programs" and choose Uninstall a program.
3. Look through the list and pick the unwanted prgrams out, click "Uninstall/Change" to remove it.
Windows 8
1. On the "Start" screen, type "Control Panel" on the box of "Search",and choose "Control Panel" in the search results.
2. Click "Programs" and enter "Programs and Features" window. Then select the program you wish to remove and cilck "Uninstall".
Step 3 Show hidden programs and delete the related files of Backdoor.Generic11.ZNE
Windows 7
1. In the "Control Panel" window, select "Appearance and Personalization", choose "Show hidden files and folders" under "Folder Options".
2. Select the "View" tab, find "Show hidden files, folders, and drives" option, select it and click on "OK".
3. There are three main folders that you will find most rogue infections located in:
%APPDATA% and C:\ProgramData\
C:\Users\Username\AppData\Local\
C:\Users\Username\AppData\Roaming
C:\ProgramData\
Windows 8
1. Click on "View" tab in "Windows Explorer" and check the checkbox next to "File name extensions" and "Hidden items"
2. The Trojan like to hide themselves inside your "Temp" folder. Or you can search the file names reported on your security program and delete them manually.
Backdoor.Generic11.ZNE is a Trojan horse which does harm to the target computer severely. While running, it will try to connect to a specific server through which the hackers can monitor your computer and further acquire your sensitive information. The Trojan horse is also bundled with third-party shareware so it can enter your computer when you install the software from unsafe sources. Disappointingly, it affects other useful applications in system and ignores the detection of many antivirus software programs. Antivirus software won't be able to remove it since it can deeply hide in the computer system. Under this circumstance, manual removal solution may be available. What's more, it's wise for you to install one professional malware removal tool to prevent any threats from attacking your computer.
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